Terms

If for any reason you are not satisfied with your purchase, our return policy provides for the return of select non-installed items in the original packaging within 30 days of delivery.

Requirements for a Successful Return:

• Item(s) delivered within the last 30 days.
• Item(s) in the original factory carton(s) complete with all original packaging.
• Item(s) has never been installed or modified while in your possession.
• Item(s) must not be marked with any markers, pens or other writing or labels other than original markings from the manufacturer or internal-use Light Haus USA labels.

If your return meets the above criteria, please contact us at [email protected] to request authorization and instructions for return.

Please Remember

• Returns will be accepted with prior authorization only.
• You will be responsible for the cost of return shipping including insurance for the full retail value of the item(s).
• The item and all parts must be returned in the original packaging, including all wrapping and factory carton.
• The item must be packed exactly as it was shipped. Any variation may result in damage to the piece and could invalidate your return.
• Installed or customized items are ineligible for return.
• Shades purchased individually are ineligible for return.
• Web special sales are a final sale and not eligible for return

Restocking Fees

• All returns will be subject to a 25% restocking fee.
• You will receive an email confirming the exact amount of your refund less applicable restocking fees once the merchandise has safely reached our warehouse and undergone inspection.

Defective Merchandise

• If you encounter a defect in your product, please email [email protected] to request a replacement or return.
• Do not install defective merchandise